Terms of service

This website is operated by

Milemal Trading Ltd

Registered in Cyprus

Registration number: HE 202744

Registered address: Gropius, 47, IRA COURT, Floor 2, Flat/Office 203, 3076 Limassol, Cyprus

The agreement

These terms apply between the company named above, trading as Nordletter, and the customer using the service. By creating an account and accepting these terms, you enter into this agreement.

Digital service, payment, withdrawal and service availability

Nordletter is a digital service paid in advance for the period shown before purchase. By completing an order, you expressly request that the service starts immediately and acknowledge the rules on withdrawal that apply when delivery of a digital service begins. If you cancel after delivery has begun, the cancellation stops the next renewal; it does not shorten or refund the monthly, annual or other fixed period already purchased.

Nordletter is provided as an online service. We work to keep it available and reliable, but we do not guarantee uninterrupted, delay-free or completely error-free operation. Temporary interruption, delay or reduced functionality may occur because of maintenance, security measures, internet or network failure, email-delivery failure, payment-service failure, cloud or hosting failure, or faults at Oracle or another supplier.

We are not responsible for delay, interruption or failure caused by circumstances outside our reasonable control. These may include supplier outages, telecommunications failure, cyberattacks, power failure, government action, sanctions, labour disputes, epidemics, natural disasters, war, armed conflict or similar events. A temporary interruption does not by itself create a right to a refund, price reduction or compensation. To the maximum extent permitted by law, Nordletter is not liable for indirect or consequential loss, loss of profit, loss of revenue, loss of business or loss of goodwill.

Nothing in these terms removes a right or remedy that cannot legally be limited or excluded under mandatory law.

Acceptable use, delivery quality and misuse

You may only send to people who have agreed to hear from you, or where another lawful basis clearly permits the message. You must be able to show how the recipients were obtained and why you may contact them. Purchased, rented, scraped, harvested or guessed address lists are prohibited. You must not send unlawful, misleading, fraudulent, harmful or unsolicited content, or try to bypass the service's security, unsubscribe or delivery controls.

Large campaigns may be released in batches so Nordletter can protect delivery quality. New accounts and newly imported or unproven lists may be reviewed after batches of up to 1,000 attempted messages. Permanently invalid addresses are blocked from future email. Temporary mailbox, network or supplier failures are retried and are not treated as customer misuse.

If repeated batches contain an unusually high proportion of permanent bounces, complaints or other evidence that recipients did not consent, Nordletter may warn the customer, pause the remaining campaign, require evidence or an explanation, limit sending, or suspend or close the account. A sudden increase on a previously reliable list may first be treated as a possible technical or supplier incident. Nordletter may still pause that campaign while it investigates, but will not automatically treat the customer as having misused the service.

Nordletter may act immediately where continued sending risks recipients, the service, a supplier relationship or other customers. If a campaign or account is paused, the customer must follow the instructions shown in the service and provide the requested explanation or evidence before sending resumes. If Nordletter suspends or closes an account because the customer breached these acceptable-use rules, amounts already paid are not refunded and any unpaid amounts remain due, to the maximum extent permitted by mandatory law. This does not remove a refund or remedy that cannot legally be excluded.

Your account

You are responsible for keeping login details safe and for everything sent from your account. Accounts may not be shared.

Fees

Plans are billed in advance in the currency shown at the time of purchase, excluding VAT. Unpaid invoices may lead to sending being paused.

Your content and your contacts

You own your content and your contact lists. We process them on your behalf under our data processing terms.

Availability

We work to keep the service available at all times but do not guarantee uninterrupted operation. Planned maintenance is announced when possible.

Liability

Our liability is limited to the fees paid for the twelve months before the event. We are not liable for indirect losses.

Ending the agreement

You may stop using the service at any time. On termination you can export your data before the account is closed.

Changes

We may update these terms. Material changes are announced before they take effect.

Governing law

The law of the Republic of Cyprus applies. Mandatory consumer rights in your country of residence still apply.